Resolved -
The issue has now been resolved.
Zaptec is preparing a report with their findings based on the investigation and monitoring over the past few days.
Mar 25, 13:07 CET
Monitoring -
Full functionality have been enabled to OCPP Bridge, and systems are running fine. You may experience some minor delays, but all operations should work as expected. We will monitor the situation closely over the weekend.
Mar 21, 13:03 CET
Investigating -
We are now seeing good stability in charging, and the situation appears to be improving. However, we are still unable to configure installations via the Zaptec server, and the root cause of the issue is still under investigation.
We continue to work closely with Zaptec and will provide further updates as soon as we have more information. Thank you for your patience. For real-time status updates, please visit https://zaptec.statuspage.io
Mar 21, 11:26 CET
Monitoring -
We are seeing improvements to OCPP bridge, and our systems are stable again after our latest deployment. However, OCPP have been deployed with limited functionality. With this, all charging stations that are connected, will work as expected. But, if there are done any changes on installation level - updates from installations, circuits, and chargers, OCPP messages will not be received.
This includes changes such as change to authentication mode, and the addition or removal of installations, circuits, or chargers from OCPP.
We are actively monitoring the situation, working on a solution, and expect full functionality to be restored by tomorrow morning, with further improvements ongoing.
Mar 20, 18:24 CET
Update -
We will continue to look for the root cause, and will continue the investigation through the evening, and until the issue have been resolved.
Mar 20, 16:08 CET
Update -
While we are still investigating and do not yet have a definitive explanation of the root cause of this issue, please rest assured that we have our best people on the case.
We will provide an update as soon as we have more clarity on the situation. Thank you for your patience and understanding.
Mar 20, 12:57 CET
Update -
At this stage, we are still investigating the root cause of the issue and do not yet have a definitive explanation.
Mar 20, 10:37 CET
Update -
We observed an improvement in Zaptec’s network last night, and we are hopeful that the situation will stabilize soon. However, we will continue to monitor the issue closely and work alongside Zaptec to ensure a full resolution.
Mar 20, 08:12 CET
Update -
Zaptec is still investigating the network issues impacting OCPP charging, mainly affecting public chargers. We continue to work closely with them towards a resolution.
We will update again at 08.30 in the morning.
Mar 19, 19:54 CET
Update -
Zaptec is still investigating the network issues that are causing difficulties with starting charges via OCPP, primarily affecting public chargers. We are working closely with Zaptec to identify the root cause and move towards a solution as quickly as possible.
Mar 19, 18:02 CET
Investigating -
We are currently aware of an issue affecting Zaptec's network, which is causing difficulties with starting charges via OCPP. This is mostly an issue on public chargers, as most home installations are running on Spiriis own backend. The Zaptec team is actively investigating the problem, and we will provide updates as soon as more information becomes available.
https://zaptec.statuspage.io/?utm_source=embed
We apologize for any inconvenience and appreciate your patience.
Mar 19, 16:14 CET