Resolved -
Power has been restored at our service provider's location. While some minor internet instability remains, our phone lines are now fully operational and covered across all supported languages.
With services back to normal, we are closing this incident and resuming standard operations.
Thank you for your patience throughout the disruption.
Apr 29, 08:28 CEST
Update -
We are continuing to monitor the situation closely.
Unless there is a significant change, we do not expect to provide further updates until tomorrow morning, when we hope to have more insight and information regarding the outage.
Thank you for your patience and understanding.
Apr 28, 20:00 CEST
Update -
The power outage affecting our service provider in Spain continues to impact our phone support across Denmark (DK), Sweden (SE), Norway (NO), and Germany (DE).
We remain in close contact with our service provider and are actively tracking developments. We are also awaiting further updates from the relevant authorities handling the situation.
Apr 28, 18:18 CEST
Update -
We are still experiencing degraded phone support on our Denmark (DK), Sweden (SE), Norway (NO), and Germany (DE) lines due to a power outage affecting our service provider in Spain.
We are following the progress closely and awaiting further information from the associated authorities.
We will provide further updates as soon as we have more information.
Apr 28, 16:02 CEST
Monitoring -
Due to a power outage affecting our service provider in Spain, we are currently experiencing degraded phone support on our Denmark (DK), Sweden (SE), Norway (NO), and Germany (DE) lines.
We are actively monitoring the situation and working with our service provider to resolve it as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 28, 13:44 CEST