All Systems Operational

About This Site

Welcome to Spirii's home for real-time information and updates on our services. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Charge Point Network ? Operational
90 days ago
99.98 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Easee Operational
90 days ago
99.92 % uptime
Today
Ecotap Operational
90 days ago
100.0 % uptime
Today
Schneider Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Hypercharger Operational
90 days ago
100.0 % uptime
Today
Charging Apps ? Operational
90 days ago
99.97 % uptime
Today
Connect Portal Operational
90 days ago
100.0 % uptime
Today
Business Portal Operational
90 days ago
100.0 % uptime
Today
Business Portal Admin Operational
90 days ago
100.0 % uptime
Today
Onboarding flows Operational
90 days ago
100.0 % uptime
Today
Self-service Portal Operational
90 days ago
100.0 % uptime
Today
Roaming services Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
Payment Gateway (Stripe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 09:31 CET
Update - Zaptec is still monitoring - we will continue to do so as well.
Feb 27, 08:01 CET
Update - Our technicians confirm that we are seeing normal behaviour since the fix deployed by Zaptec earlier today.

Zaptec has still not closed their ticket, so this incident will remain open for now, and we will continue to monitor for sudden changes in availability or connectivity.

Next update will be tomorrow morning.

https://zaptec.statuspage.io/

Feb 26, 23:30 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 21:29 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 19:28 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 17:38 CET
Monitoring - Zaptec has deployed a fix that appears to be working. We will monitor closely, and post any updates as soon as they emerge.
Feb 26, 15:36 CET
Update - We are still monitoring the issue - no update from Zaptec yet.

https://zaptec.statuspage.io/

Feb 26, 12:57 CET
Investigating - We are now observing missing messages from Pro chargers - and not limited to StatusNotifications; StartTransaction, StopTransaction and MeterValues as well.

As it appears random, the consequences are quite "widespread" at the moment - some (but not limited to):
- Chargers not starting
- Chargers appears with wrong status in app
- Customers not being billed
- Customers not seeing updates on the ongoing charge
- Customers not seeing their ongoing charge in the app at all

We are in close contact with Zaptec. We will do what we can to assist in the troubleshooting, to speed up the process towards normal operation.

Feb 26, 11:20 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 09:27 CET
Monitoring - Still no update from Zaptec - but the impact seems to be reduced. We will set this incident to "Monitoring", and continue to keep an eye on https://zaptec.statuspage.io through the night.

Next update from us will be tomorrow morning.

Feb 25, 22:06 CET
Investigating - Zaptec are currently experiencing OCPP communication issues. This means that the Spirii Go app might not respond when the vehicle is connected. Starting the charge with a physical Spirii Key works - and users are able to charge, if they disable the authentication through the app.
Scheduled charging and overall connectivity to our back-end is not affected by this issue.

This issue currently affects Zaptec Go chargeboxes, but not all of them; we are monitoring for increases in the number of affected chargepoints, and will update this thread accordingly.

The ticket from Zaptec can be followed here:
https://zaptec.statuspage.io/

Feb 25, 19:38 CET
Feb 26, 2024
Feb 25, 2024
Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:59 CET
Scheduled - Maintenanceon Public API, Business Portal and Connect

Users of Spirii services may experience delays on services during the maintenance

Feb 13, 14:45 CET
Feb 19, 2024
Resolved - Zaptec confirms that the solution implemented yesterday evening has stabilised the Zaptec chargers and the majority of the Zaptec chargers are online since yesterday at 18.00CET.
Spirii will follow up with Zaptec to understand root cause and which preventive actions Zaptec will implement to avoid a similar situation.
This concludes the updates from Spirii unless the situation is changing.

Feb 19, 08:07 CET
Update - Zaptec has deployed a new temporary fix and it seems to have stabilized the chargers, which are now online.
Spirii continues the monitoring of the chargers and will send out a new update if the situation should change.

Feb 18, 18:58 CET
Update - Zaptec confirms that the majority of the chargers are again online, though they do experience a delay of up to 10 minutes in charging initiation. Users who wish to charge during this period can continue doing so by plugging in their charging cable and initiating charging as they normally would. Charging will begin, though it might take longer than usual. If you use the app or RFID card to identify yourself before starting charging, please do so as usual.
Zaptec again apologize for any inconvenience this may cause and confirm that they are working around the clock to address the instability.

Feb 18, 13:42 CET
Update - Zaptec continues to troubleshoot and we do see that chargers changes status from offline to online, though also from online to offline.
Zaptec is not able to confirm, when they have a permenant fix.

Please find the latest update from Zaptec; https://zaptec.statuspage.io/?utm_source=embed

Feb 18, 08:41 CET
Update - Status from Zaptec is that more chargers are now online again, though Zaptec continue to see issues and Zaptec is not able to confirm, when they have a permenant fix.

Spirii continues to monitor and will send next update Sunday morning based on update from Zaptec; https://zaptec.statuspage.io/?utm_source=embed

Feb 17, 22:24 CET
Update - Monitoring shows that Zaptec chargers are now offline again and Zaptec confirms that they are still working to solve the issue
Feb 17, 21:07 CET
Update - We confirm that Zaptec chargers are still reported online and Zaptec has confirmed that their systems are stabilizing.
Both Zaptec and Spirii continue the monitoring and updates will follow if the situation changes.

Feb 17, 20:05 CET
Update - Spirii confirms that the majority of Zaptec chargers on Spirii back-end are back online.
We do experience that chargers can change status more times within a short timeframe and Zaptec confirms that they are still working to stabilize their platform.

Feb 17, 16:42 CET
Update - Spirii monitoring shows that Zaptec boxes are now offline again and we have confirmation from Zaptec that they are still investigating the issue after the latest deplyment of a fix that should have solved the issue.
Feb 17, 15:23 CET
Monitoring - Zaptec confirms that they see improvements after a fix was implemented, but incident is still ongoing.
Spirii confirms that the majority of Zaptec chargers on Spirii back-end are back online and we keep monitoring the situation together with Zaptec.

Feb 17, 13:48 CET
Update - Spirii continues to stay in close contact with Zaptec, though Zaptec is not able to confirm time of resolution yet.
Feb 17, 11:21 CET
Update - Zaptec is still investigating and Spirii will get update directly from Zaptec, when any new information is avaialble.
Right now Zaptec cannot confirm when they expect to have the incident solved.

Feb 17, 09:11 CET
Investigating - Zaptec is reporting issue with delayed OCPP messages impacting all Zaptec boxes, which are temporarily offline.
Chargers are reported to switch between an online and offline mode.
Spirii is in contact with Zaptec and will keep this status updated.
Link directly to Zaptec status page: https://zaptec.statuspage.io/?utm_source=embed

Feb 17, 07:16 CET
Feb 18, 2024
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.