Issues with authorization on Zaptec chargers

Incident Report for Spirii

Resolved

This incident has been resolved.
Posted Mar 15, 2023 - 21:34 CET

Monitoring

Our monitoring of the issue show normal operation at this point. We will keep monitoring while we await incident closure from Zaptec.
Posted Mar 15, 2023 - 19:36 CET

Investigating

We are currently investigating this issue.
Posted Mar 15, 2023 - 17:49 CET

Identified

All customers using Zaptec chargers (both private and public) are currently unable to charge, due to an internal issue with authorization flow in Zaptec’s infrastructure. Zaptec and Spirii is doing everything we can to solve this issue quickly and apologize for the inconvenience.
Posted Mar 15, 2023 - 17:09 CET
This incident affected: Charge Point Network (Zaptec).